As a family company it is always distressing to receive a review that is not favorable and having gone almost three years without one shows that we take our customer service seriously. I would like to note that the order for transport was placed on Dec 21 and at no time was there a promise of a "christmas" delivery as most trucks have already found their way home for the holidays. This was explained and we tried our best to secure transport,even working throughout the holiday. Every client has my personal cell and I am available via call,text or email most every day as is confirmed by my previous reviews. I do offer a full pay service to help my clients with not having to have cash at hand on delivery and I do this at a great risk but occasionally we secure a carrier that has a preferred method of payment. When this happens all monies are returned in a 30 day period. This clients car was delivered on Jan 13 and I sent the request to my processor for the refund and thirty days later would have Feb 13. This day turned out to be my worst day ever a my husband tragically passed away and to say I wasn't in the space to remember this refund was an understatement. I am writing this 7 days later and am still in a place that is awful but I do want to say a heartfelt apology for any lack of professionalism during this time. Client has received her car and her money and I hope this review will be received with understanding and that the explanation shows how Gold Star Transport is a company of integrity and has been since 2007. Ellen Kealey 919-623-1618