First of all, Joe was correct when he said the car was damaged and he did send me pictures of the damage. Immediately after receiving the documentation I put in a claim with the carrier(Fast Time Express) who transported the vehicle. Their insurance company gave me the run around over and over. I spent countless hours of my own time on the phone with their insurance company to settle this claim. Since it is the carriers responsibility to provide the proper insurance. I also emailed all of the information to Joe in regards to the carriers insurance information and the claim I had made on his behalf. After the carrier and their insurance company declined to be responsible then he proceeded to want to make a claim against my insurance company. I can't file a claim against my own insurance, so I instructed on how to file a claim against my insurance. Which no other company out there would be this accomodating. After he made the claim to my insurance, they denied the claim. My insurance company informed me that they denied the claim because it is the carriers (Fast Time Express) responsibility to cover the damage. I did tell him that I would help take care of the damage, but I have to involve the carriers insurance company to do so. I did send him all the necessary documentation to further pursue this matter with the carriers (Fast Time Express) insurance company. If he doesn't pursue it with them, I'm technically not responsible. In our contract it states the carrier (Fast Time Express) is responsible for any negligence. I have gone above and beyond to help assist in this matter. It's just as frustrating for me when there is no resolve because what a carrier does also reflects on me and the whole industry. I will never use Fast Time Express again as a carrier. Alan Beveridge