Company Response Review Report Review
Buyer Beware!!!

Tmac Submitted this review about Grifo Auto Transport
Review made Live: 10/9/2015 7:11:00 AM
On 9/23/15 I contacted Grifo Auto Transport asked if they were able to service the dates of 9/23 or 9/24.  I was assured that it wouldn't be a problem.  They took a deposit of 150.00 on the promise of picking up my vehicle and shipping it to me.  I was told that the 23rd or 24th It would be picked up at the designated location.  Lenny owner of Grifo never stayed in contact...I had to keep chasing him to find out the issue.  I've incurred late fees due to the non professionalism of him not picking up my vehicle and non proper communication.  He would not call me on phone to communicate when requested, but send text messages instead. Lying about he had drivers. This continued on into the following week all he was doing was bidding against other companies and raising my rate.  I had to end up hiring another company on my own to get the job done, due to the incompetence of this joke of a company!  This was a scam for my money.  I've requested my money 3 times and still have not received a refund yet.  They're under investigation for their impractical practices. Go elsewhere to get serviced. This place is joke!

    
Shipment Details
Origin State:
Arkansas
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Grifo
Quote or Order Cost:
$550

Company Response
Melissa Grifo from Grifo Auto Transport Submitted this response.
Response Date: 10/9/2015 1:57:00 PM
Tiffany your order and payment was provided to us online on 9/23 at 11:19am, therefore we did not process your payment. I don't know how we can promise a pickup on the same day especially when your pickup request is located in AR at Copart for an INOP. Tiffany you have out bidded yourself by placing a request with another broker. Your refund was processed on October 2nd. If late fees were incurred it was because of your lack of notice to move your vehicle. I can assure you our company is not under any investigation and don't appreciate your false information. Lenny is not the owner of our company.