BHoopes
Submitted this review about Hertz Auto Transport Review made Live: 3/17/2010 8:44:00 PM
They were a dream to work with up until we made our reservation. A week after paying our deposit, they charged us for the entire fee (even though pickup wasn't for another 3 months, and we were repeatedly told by Jorge that we would pay our driver!!!). Jorge wouldn't return my calls after that. I managed to get through to agents two other times and they both told me that there must have been a billing mistake and that either a supervisor or the billing department was going to call me back. It has been a week and yet I've heard nothing. I have called multiple times per day since then.
Do not use this company.
Shipment Details
Origin State:
Minnesota
Pickup:
Never
Destination State:
Idaho
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3255-CI
Quote or Order Cost:
$789
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