Unscrupulous Company - Do Not Use
Richard
Submitted this review about
Highline Transport
Review made Live: 10/19/2007 9:53:00 PM
Highline Transport was very helpful up until the point that they got my credit card information. They told me that they needed the number to secure the reservation and that my card would not be charged until the vehicle was picked up. The next day my card had been charged for 100% of the transport fee ($1195). Less than 24 hours later, after having read other horror story reviews about Highline Transport and other car transport agents, I decided to drive my own car cross country to avoid the headache. When I contacted Paul to cancel said that cancelling was no problem but that he was "very busy" and transferred me to customer service, Deana. Deana was very nice; each of the dozen plus times I spoke with her she assured me that it had been a mistake that my card had been charged and that she would credit my account immediately. It has now been over a month since they have promised to credit my account (after they promised that it would never be charged in the first place) and still no credit. I have contacted my bank to contest the charges and can only hope that you don't have to go through the same headache that I have with this company. Do NOT use Highline Transport. They are unscrupulous and will take your money without providing any service and hold it for as long as the law allows forcing you to spend your valuable time taking legal recourse to recover your money. If you do an internet search you will find that there is plenty of spam advertising but not a single good review of this company. Take a look at the Houston Better Business Bureau website and you will find numerous complaints about Highline Transport with no sort of attempt by Paul to ameliorate:
http://www.data.bbb.org/scripts/cgiip.exe/WService=houston/houston/showrpt.html?language=english&bis=n&zid=22010532
Save your hard earned money and go somewhere else. Do NOT use this company, they are a scam!!!
Company Response
Paul Chambers from
Highline Transport Submitted this response.
Response Date: 1/3/2008 11:34:00 AM
WE DID NOT TRANPORT THIS VEHICLE. NO ORDER NUMBER.
