Review Report Review
As Good As It Gets In The Shipping Industry

Sim Submitted this review about I Move Auto
Review made Live: 8/31/2020 9:57:00 AM
4 of 5 As Good As It Gets In The Shipping Industry I Move Auto did a great job for what they had to work with. They'll be my first (and hopefully only) call if I need shipping services again. Lousy sales tactics and somewhat lacking communication are the only reasons I didn't give them a 5-star rating. I honestly hope I never need to ship a vehicle again as this industry is AWFUL. Every company says the other guy is lying to you, which means you can't trust any of them when you're trying to decide. I ended up losing $100 to another company (UT123) who deceived me with a promise of a guaranteed price, and conveniently failed to tell me about the non-refundable fee if I go with someone else because they couldn't find a driver. In full disclosure, I Move Auto used the same sales tactics, telling me they were the only people I could trust, which didn't make me feel any better. After trying to find a shipper for a week, I was getting frustrated and looking for whoever would help me first. I Move Auto won my business in the end because they were the fastest pickup and delivery for a fair price. The good news is that it was smooth sailing from there. I Move Auto dispatched Night Eagle Transportation, LLC for the job. The driver contacted me and actually delivered a whole day earlier than the original plan. He was very courteous, professional, and still friendly. Growing up on a farm and spending some time in the U.S. Army, I've transported things before myself. The driver's rig was high quality and set up properly. There were no problems with the transport, and I wouldn't expect any from a pro like this. So, the industry sucks and is miserable to deal with. I Move Auto was at least courteous to talk to on the phone, had a fair price, and set me up with a great professional driver. I think they could improve communication some as I kept having to call them asking if they found someone yet after they kept saying they hoped to have someone tomorrow. They were always polite when I nagged them though, and got the job done right in the end. If I do ever need to transport a vehicle again, I won't waste time with the lousy industry. I'll go straight to I Move Auto because they at least earned my trust by doing the job right...and didn't steal any extra money from me.
Shipment Details
Origin:
Chattanooga, Tennessee
Pickup:
On Time
Destination:
Michigan
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
368302-EK
Quote or Order Cost:
$850