Ed, We apologize for the delay, however you do not have a complete grasp on the entire situation. The only reason we billed your credit card was because we had a driver assigned to pick up your vehicle. However due to the recent winter weather in the north the driver assigned had an issue with the truck and this is why your vehicle was not picked up. Since then we have been trying to get the vehicle re-dispatched. We also informed you that the rate that you requested from us was low and needed to be adjusted. You stated that you did not want to pay anymore and that you would go somewhere else if you had too. Customer service has been in contact with you on several occasions informing you of the situation with respects to the shipment. Furthermore let it be known that your amount of $3490.00 is highly inaccurate, the actual amount is $900.00 for the inland transport. The balance of $2590.00 is to be paid DIRECTLY to the steamship line that will transport provide ocean freight to Guam from California. As General Manager I have ordered this shipment canceled and we will refund your $900.00 and you will have to find someone else to ship your vehicle. Marcus Goldberg General Manager Interstate Auto Movers