Interstate Auto Move located in Miami Florida is what I called a bit too shaddy. I had submitted an online bid on shipping a car from PA to Oregon. This company instead of email me called me directly with a price quote. Anyhow, first I spoke to person who gave me a price quote then called me back within 30 minutes and stated he has to charge me more due to the cost of gas. I told them I have to think about it....a few days pass and two other shipping company couldn't move my vehicle. I went ahead and called and spoke to MAX. He gave me an initial price of $1200, then an hour later he called told me he has to add an additional $20.00. NOT SURE WHY, possible GAS rise. oh well...I said ok. He GARANTIE that it will be picked up within 10 days and shipped to me delievered in 14 days. So, I went ahead and booked them with a note on the contract that I will get a full refund if not picked up with 10 days. So, when it came to paying I gave them my credit card info and had fax back to them the contract. An hour later they told me that my credit card doesn't work you need to use PAYPAL to pay. Strange, I used this credit card all the time and its the one thats currently on file with PayPal. Oh-well again....I went ahead and pay. 10 days later no pickup, I try calling Max several time not once he called me back after getting the full amount. He did not returning my calls or he just doesn't answer. I then called a different number that I found on the WEB. I spoke to Soles, She kept tell me to hold a few days...so, I did....I called back...again.....she asked me to hold a few more days. After 21 days, I asked for a refund. She stated I can only refund a portion of the money. I said "NO". I want a full refund as stated in my contract. She stated give me a few more days...anyhow, I just went ahead and filed a dispute with Interstate via Paypal to get a full refund. I would not recommend them and would never use this Broker again.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Not Provided
Destination State:
Oregon
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Max or Soles
Quote or Order Cost:
$1220
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