Company Response Review Report Review
Poor service.

Mary Submitted this review about Jim Ford Trucking
Review made Live: 7/2/2014 2:16:00 PM
Contacted Jim Ford on 6/12 to ship car from Las Vegas to central IL. Needed car shipped on or before 6/27. Paid deposit of $150 plus tax(?). Was told the driver would contact me on 6/26 or morning of 6/27.
Called Jim Ford on afternoon of 6/27 because driver had not called. Jim said he would have driver call me.
Driver called and told me he could not pick up car until 6/29 or 6/30. Cancelled because we were leaving town on 6/28. Jim's only suggestion was I leave the car with someone so it could be picked up. This was not an option. Did get a refund, but can not recommend this company. Was able to contact another company that had my car picked up in time for us to leave town.
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12154
Quote or Order Cost:
$800

Company Response
jim ford from Jim Ford Trucking Submitted this response.
Response Date: 7/2/2014 4:26:00 PM
Dear Mrs Briggs- you car was lined up for pick up and you are correct the driver was delayed by one day due to a brush fire that shut down one of the interstates in route to your pick up- I also offered to line up another driver for you however at that point you said you would prefer to drive it- as the customer you are always right and I asked what I could do you help you out - you asked for a refund which was processed less then 3 minutes after our phone call- I take pride in personally handling every single customer and apologize again but you said you would prefer to drive so I left it at that- I wish you well with your new job in chicago and apologize that our service was not what you had expected.