Review Report Review
Overcharged and Auto Transport Bait and Switch

Suzanne Submitted this review about Joyce Van Lines
Review made Live: 12/16/2009 7:24:00 PM
I paid Joyce Van Lines over $1534 to move my car inside their moving van, when in fact it turns out that it was moved by DAS, an outside carrier for $1,030.00. When I found out, Joyce Van Lines refused to refund me the difference of $504.00 that I am due since I was overcharged by them for the auto-shipping.

The order for my car to be shipped was placed at the same time that I placed the order for the home furnishings. When the pick up for the car was arranged I was told that Stanley Washington was putting it on his truck and it would remain on his truck until it arrived in Evergreen and that all my belongings, which Tom Rice had picked up days before, would be placed on Stanley's truck and they would all travel together. That is the whole reason I chose to use Joyce Van Lines instead of another auto shipper. I wanted the Hummer to be in a covered truck and that is why I was willing to pay extra and why I arranged for it at the time of the original order.

Instead, after Joyce Van Lines picked up my car, they transported it to St. Petersberg, FL and then loaded it onto a DAS. My car went in an open carrier without my knowledge, without Joyce Van Lines first consulting me to find out if that was acceptable, and it was delivered filthy and after I found out about their deception, they refused to refund the $504. that I was overcharged.

This is now the third incident in which I was not informed of a change in the original service order: 1) the change in delivery window from Dec. 9th to 19th, 2) the charge to my American Express card for the original order and then a second charge for the additional items, for which I was charged with out being informed of the difference in weight or cost between my original order and the additional items, 3) the change in the auto shipping method and charges.

Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Colorado
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Westervelt
Quote or Order Cost:
$1539

Car Condition
  • Vehicle was dirty