WARNING: King of the Road took my review down despite me providing the accurate order ID, transport cost, email I used for contact, and a bunch of details in my review that would be impossible to make up. Obviously, a company that attempts to censor a legitimate review is a company that cannot be trusted. Transport Reviews eventually put my review back up when I gave them the evidence that I was (unfortunately) a customer of King of the Road.
SUMMARY: King of the Road was late in picking up my car and also late in delivering. They did not inform me that they would be a day late in pickup and gave me a false estimated time of pickup. My car was delayed twice and was overall 1.5 weeks late, costing me over $400 in rental car fees. Even worse, King of the Road did not bother to tell me that my car had been delayed for the second time. The driver answered 12 hours after I texted and called saying that the drivers had been switched...which of course King of the Road didn't think was important enough to tell me. King of the Road answered their customer service line about once for every seven times I tried to call. The GPS advertising on their website is a lie- when I contacted them asking where my car was (since the new driver never answered me when I did finally get his contact information), they would have to call me back hours later with the location. When I finally got my car, the car mats were disarrayed and had black stains, and my car was infested with ants...rather disgusting after I had vacuumed and washed my car mats before handing my car off to them.
Overall, this awful experience with King of the Roads has made me certain that next time I have to move states, I am driving my car.
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The complete lack of communication I received from King of the Road was insulting. They told me my car would be picked up on May 30th, and Marc, the person I spoke with to sign my contract, said it would be about 5 to 6 PM. I told him I needed my car on June 9th, and he said he would put it in the contract. Well, May 30th came, and not only did no one pick up my car but I hadn't heard a peep of any news on the matter. I texted Marc, who told me that the time was only an estimate and to call customer service. I call the customer service line three times, leaving a voicemail on the first time, and no one picked up. I do not get a call back until maybe an hour later wondering why I had called (they didn't bother to check their own voicemail), and the representative told me they hadn't found a carrier yet...but they didn't feel it necessary to keep me informed that the pickup date would be pushed back. And when they finally did find a driver for my car, they kept calling my mom to schedule the pickup, even after I requested myself to be the point of contact. Furthermore, the customer service representative continuously insulted my mom's English when speaking to me.
I wish that was the only annoyance. Unfortunately, my car was delayed not once but twice. I understand that these things happen, and it was my bad luck that it happened to my car...however, what is inexcusable was King of the Road's failure to keep me informed of the status. My original ETA of delivery was supposed to be June 5th. I get a call from Alex on June 5th saying that the truck has broken down, and the new ETA is either June 9th or 10th. I get a call on the 6th, 7th, and 8th keeping me up to date on the status that it will be either June 9th or the 10th. I rent a car for about $200 at this time. June 10th comes, and I am expecting my car. I text and call my driver several times throughout the day only to get no answer. He finally does respond around 5 PM, and he tells me that my car has switched to a new driver. He did not know the new driver's contact information, and King of the Road never mentioned this switch to me.
King of the Road is closed on the weekends, but I manage to get into contact with the carrier company the driver works for. He told me that he had let King of the Road know that the truck had broken down AGAIN and that the new ETA would be June 14th at the earliest. As you can imagine, I am not pleased, especially when Marc was so certain I'd get my car by June 9th...but apparently he only wanted to entice me to sign a contract with a disreputable company. Again, the lack of communication annoyed me much more than the delay ever did- the carrier had told King of the Road that there was a new ETA and driver, but King of the Road never felt that this information would be important to know. I had to spend another $200 on rental car fees.
The Monday after, I call customer service five times with no reply. I call Marc's direct number, and he continuously cuts me off when I am trying to explain my situation, telling me that my car was picked up and to contact my driver instead. When he finally lets me speak long enough to tell him that the driver was switched and the carrier wasn't answering my questions on who the new driver was, he tells me I have to call customer service...even though I did five times before with no one answering. This fact appeared to chasten him, and he told me I would get a call back later. Surprisingly, I do get a call later from Alex explaining that she had to leave work on the 9th last week due to an emergency, and when the carrier informed King of the Road that the truck carrying my car had broken down again, no one else in the company thought it worth keeping me up to date. Both King of the Road and the carrier refused to offer a discount for the mind-boggling delay and lack of communication.
When I finally got my car, it was filthy inside. There were black spots all over my car mats, one car mat was overturned, and my charger had been taken out. I suspect my car was driven in, and that the driver had spilled something in my car, because there was also a horrible ant infestation that I still haven't been able to clear up. I vacuumed and cleaned the car mats before it was picked up, so my only conclusion is that the carrier disrespected my car as much as King of the Road disrespected me.
I would urge anyone looking to transport their car to choose any other company.
