Company Response Review Report Review
car was STOLEN

Alex Nguyen Submitted this review about Level One Transport
Review made Live: 7/3/2006 11:05:00 AM
The process began normally when my car was picked up at Dallas, Texas. On the way to California, the truck driver calls me in Pheonix, Arizona saying that his truck broke down and would arrive about 3 days late. 3 days later I get a call from the truck driver telling me that my car had been STOLEN. Evidently, while his truck was in the shop, he used MY CAR as his personal transportation which is a BREACH OF CONTRACT. While using my car, it had been stolen. The driver told me he had contacted his insurance company but it has been 3 weeks and nothing has been resolved. I don't know if I'll be getting reimbursed or damages paid or anything and I have been calling every 3 days or so. I'm trying to find a lawyer and will be taking either this company or the trucker's company (Raber's Auto Transport) to court. Level 1 Transport subcontracts out its jobs to other transportation companies so my experience probably wouldn't have happened had they subcontracted my car to a different company. I know that it wasn't technically Level 1 Transport that shipped my car and had it stolen but since this company subcontracted its work out to Raber's Auto Transport, and I can't write a review for that company, then this review will have to do for now.

In hindsight, I should have used the money to buy a plane ticket and just drive my car back myself. I am now out of a car and will probably lose more time and money just looking for a lawyer.

Remember this if you plan on tranporting a car: write down the mileage before and after the the trip. If the mileage differs then the driver just used your car for purposes not allowed.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0605198
Quote or Order Cost:
$745

Car Condition
  • Vehicle was damaged
Company Response
Camille Mihele from Level One Transport Submitted this response.
Response Date: 7/26/2006 2:07:00 PM
Level One answered every phone call, every e-mail and every letter from the customer. We provided him with the insurance certificate for the carrier. The carrier kept in touch and provided him with the claim number. The customer must have written this review while waiting for the insurance to process the claim but even during that time I confirmed with the carrier that he staued in touch with the customer. The claim has been resolved. The carrier and customer came to an agreement for the loss of the vehicle, which is above the blue book value of the vehicle. We do apologize for the loss of the vehicle. Every customer is aware that there is always a risk of damage or loss when shipping a vehicle.