Muhammad, I am sorry that you did not have a good experience with Lightning Auto Carriers. We are a 5-star rated company and we work very hard to keep the rating as so. To your claims listed above: "These people have given me the wrong quotation and then taken the order. I cancelled the order but they have taken the DEPOSIT of $150 from me." - - - Now, what you have decided to leave out of your stated claim: Muhammad set up his order on October 14th 2011 and his only concern was that we have a carrier have his vehicle dropped off Oct. 30 - Nov. 2. Knowing this route can take up to 7 or 8 days, I distinguished his first available shipping date at Oct. 22. He was aware of this. He signed a contract at a price of $750.00 total (including $150 broker fee), so $600 left for the carrier on delivery. The contract HE SIGNED states there is no guarantee's on dates especially and that surcharges may apply in specific areas. It also states that we do not bill our $150 broker fee until we have assigned said carrier at stated price. So he is at no risk as long as he gives us the 10 business day window we asked for in the contract that again, HE SIGNED. Why he was billed: Carrier called on his vehicle load and gave us his scheduling and pricing. He asked $150 more than quoted amount and we called Muhammad to see if he would be interested in securing this truck so that everything could be booked and taken care of. We told him it was only an option and that we could leave it posted if he was not interested in paying more, but then he reacted. Stated, we are liars and he rather go pay another company the extra money and not us. He asked to have the order cancelled and cancelled over email, even after being told he would be billed for the amount of $150.00. This cancellation occured on Oct 18, which was 4 full days before his "first available pickup date!" He did not give us the slightest oppurtunity to attract a carrier at the lower rate. He was given the lower rate because he wanted to save money but he was explained the risk. Needless to say, I was informed he booked with the same carrier through another broker at the same increased price of $150.00.