For starters we are very sorry that you are not fully satisfied with the transport. There are several details that were failed to be mentioned. The first of which is why there was an up-charge. The customer needed to fill his car and up and that is not allowed. It is not are rule or are drivers rule it is the DOT. Every company has to follow it. Having a few thing is fine but not filling it up. We did however find a driver that would allow it if the cusotmer agreed to pay the $50.00 at the weight station that he was going to get. We called and told the customer and he then agreed so we sent the driver out there. Now on the contract he signed and agreed to it clearly states we need a 2 day window for pick up. Those 2 days were th 28th and 29th. We told him verbally and it was on his contract. The customer was needed his car delivered on a certain day with a very tight window. We meet that request as well. In the end the car was picked up and dropped off on time and with all the items he wanted in there. He was informed BEFORE we sent the driver that there may be an up charge for the items in the car. He was made aware of his very clearly before contracting with us. We meet all his requests and we even issued him the $50.00 REFUND after he called a week later to express his issue about it ( even though he was informed before booking the order and again before pick up ) We will continue to strave and make all are customers happy not matter what the issue is. The money has been sent back to him and we hope that will make happyin the end. If there are any questions or concerns about this review or reply please do not hesitate to call or email us at anytime. Thank you.