As brokers we are contracted to facilatate the transport of vehicles for consumers in the United States. We use a contract that states the the requested move date. The contract is a page and a half long and includes very clear information about a 4 day window before or after the requested move date to assign a carrier to pick up the vehicle. We cannot usually guarentee pick up dates due to the number of situations that are out of our control such as weather and traffic. All of this is very clear in the agreement. When it comes to the storage fees that were incurred. When purchasing a vehicle from an auction they are very clear on when the storage fees start occuring. When we booked the customer we had a carrier assigned that day and provided him with the carrier information. He knew the day in which the vehicle was going to be picked up and was agreeable. When the carrier is dispatched and there information is provided there isn't anything further we can do unless the customer requests an update or specifically requests us to contact the carrier on there behalf. The carrier we had assigned actually paid the storage fees for the customer which were incurred. The customer acknowledged that he should have had $25 in fees. We do as much as humanly possible to ensure transport process is smooth. However, when things are clearly beyond our control its difficult for us to change that. We have made alot of changes to ensure that provide efficient service and are always working to enhance the experience with our company.