This customer is lying. We never agreed to pay this customer's expenses and overseas calls while they were on a vacation cruise in the mediterranean sea. Our office is open from 7 am to 5:30 pm mon-thru-fri to help our customers. This customer decided on her own to to make calls from the other side of the world on a boat in the middle of a large sea when she could have contacted us via phone or email, yes we accept collect calls from our customers. In any event this forum is useful for us to find out if we have any unhappy customers so that we might make it right for them and try to turn them into satisfied customers! So yes I offered the customer a $150 refund since obviously she is very unhappy. She then became indiignant and accused me of trying to get her to lie to the public. So here is what both the customer and I agree on: If you are unhappy with our service, I will try to make it right with you by offering you up to $150 refund! To most people $150 is alot of money but of course if you can take a cruise to the mediterranean sea it must be small change. We wish the customer all of the best of luck in future business dealings.