Sue Garrison 360-834-2900

Tracy Submitted this review about Magic Carpet Auto Transport
Review made Live: 1/1/2012 2:49:00 PM
The Customer service I received with Sue and Magic Carpet was excellent. I have moved vehicles 3 times in the past and Magic Carpet is the best customer service by far. The broker fee is twice as much as others, but Sue gave me as much time on the phone, (maybe 3 hours because I talk so much) as I wanted and was always available to answer all my questions. If you think about the time spent on her end, the broker fee is actually reasonable. (Sue also knocked $50 off the fee to get the truck moving. However, I do have a problem that I have found with ALL brokers. My original quote was $1054. I ended up paying $1500 15 days later to move the truck. That's a 43 percent mark up from the original quote!!!! This is unacceptable!!! There needs to be a better model to accurately price a move. It seems there are a lot of brokers who lowball just to get your business. I will concede my move had issues ( an out of the way location, and size of vehicle) but I gave all that info before the quote. I will use Magic Carpet next time, but please, give me an accurate quote.

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 1/4/2012 11:29:00 AM
Hi Tracy, I truly do appreciate this review. As you know, I'm in agreement with you with the quote system. Most of the time, the estimates are pretty accurate, sometimes it doesn't take all of the factors into consideration. What price has been successful in getting vehicles moved along a particular route in the past may not be the price the carriers will accept at any given time. I also wanted to thank you so very much for your patience through the entire process with the extra money and the time that was involved in finding a carrier. While there are some less than reputable brokers that will use the quote as a sales pitch to get your order, we at Magic give it our best shot to get it moved at the quoted amount. I was also lucky enough to have you as a customer for your knowledge as well as understanding of the whole process. Thanks again for the compliments regarding my efforts and it was a pleasure being your representative. sue@magiccarpetautotransport.com 360-834-2900