Company Response
Terry Williams from
Magic Carpet Auto Transport Submitted this response.
Response Date: 4/13/2012 1:29:00 PM
Frank, i am so sorry to hear that you didnt feel that your experience with our company went very well. However, i do see that there was communication to you and that Michelle also tried working with you with what the driver was requesting to get your vehicle picked up. Unfortunately in this industry we cant make every customer 100% happy, due to some routes are a little more difficult then others. When placing your order i did explain to you that there are times that drivers request additional money that you are not subject to take it but they can give us a offer if they have to go out of their way to make your request work for them and for them to also make a profit. However, if you decline the offer, No Big deal we continue looking for another carrier at that current rate. Also we do not gauarntee anything in this industry either due to the fact that we are at the mercy of the drivers. We do our very best to get a carrier assigned within the 7 business days after placing the order. So again i apologize you didnt feel that you recieved great customer service. However, 95% of my customers have nothing but great things to say about me and i feel i do the best i can for every customer of mine. Hope all goes well with you and your vehicle transport. Take Care.