Company Response Review Report Review
Not 5 Star Service

Matt M Submitted this review about Magic Carpet Auto Transport
Review made Live: 6/8/2012 2:47:00 PM
I decided to go with Magic Carpet Auto Transport because of all of the positive reviews for customer service on this website. My experience however, was not positive.

I had requested weekend pick up and was told the truck would come on Sunday. After my contacts had waited all day on Sunday I had to call my contact (Michelle H.) to find out why the car hadn't been picked up. She didn't answer, but I was able to get a hold of the shipping company directly. Long story short, they said the driver would come on Monday. Same story on Monday, had to call at the end of the day I could only get a hold of the shipping company. Pick up was delayed once again until Tuesday. Same story on Tuesday until about 5pm when the driver called and said he would be able to pick up our vehicle that night around 11pm. When the rep finally got back to me, she tried to tell me that my contact responsible for releasing the car would not release. This was not true. I told her she was misinformed and that I had already been working with the shipping company directly.

The entire time my car was en route, I never got an update as to its location or expected delivery day (since it was picked up 3 days late). After a week, I reached out to my rep at Magic Carpet to get an update and didn't hear anything. I got in touch with the shipping company, and they told me it would be coming the next day between 1-4pm. The car arrived at 7:30pm. Aside from not being responsive, my Magic Carpet rep was also not honest. I was told that my credit card would not be charged until after my car was picked up. It was charged immediately.

This was my first experience shipping a car cross country. I was willing to pay a little more for the best and thought I was getting that with Magic Carpet, but based on my experience, would not use them again.
Shipment Details
Origin State:
Arizona
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12662
Quote or Order Cost:
$1250

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 6/8/2012 3:11:00 PM
Michelle at 06/05/2012 09:19 AM: "tt carrier and told him customer got the message" Michelle at 06/05/2012 09:16 AM: "tt matt told him carrier says they will be delivering tonight" Bryana at 06/05/2012 08:29 AM: "Carrier called this AM they have been trying to reach the customer for delivery they have no returned any of his calls.. please hlep.. they plan on delivering tonight" Michelle at 06/04/2012 03:44 PM: "left message with carrier to see when eta for delivery will be and left message for customer that i am still waiting on reply as well" Michelle at 05/30/2012 01:47 PM: "The email 'In Transit' was sent to the customer." Casey at 05/30/2012 01:47 PM: "Order status changed from 'Dispatched' to 'In Transit'" Michelle at 05/24/2012 12:04 PM: "called customer and gave dispatch details" Michelle at 05/24/2012 11:06 AM: "carrier says they will be able to pickup on Sunday like customer wanted"