Company Response Review Report Review
Magic Carpet review

Rob L. Submitted this review about Magic Carpet Auto Transport
Review made Live: 6/9/2012 1:43:00 PM
Magic Carpet was great. Sue was very helpful and communication was great. The actual transporter's communication was pretty poor, but this was not Sue's fault or Magic Carpet's. There was no way to reach the driver, and he was later to pick up the car than expected. He arrived to pick up the car several hours later than expected, but he did arrive on the same day. Luckily the gentleman that was selling me the car was home all day. When I was trying to cooridnate a time for the dropoff of the car, the driver kept asking me why I wasn't available to meet him earlier in the day..."Are you traveling? Are you going to be at work?" etc. I didn't really think he needed to know why I was unavailable...just that I was. When he dropped off the car, I wasn't home. My wife met him and said that he was very pleasant, and the car arrived with no damage. He arrived only 30 minutes late, which isn't bad. It's not easy to predict traffic around Chicago. It was dirty from being in an open trailer, but that's to be expected.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12756
Quote or Order Cost:
$680

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 6/18/2012 9:41:00 PM
sue@magiccarpetautotransport.com 360-834-2900 Hi Rob, Thanks greatly for the 5 star review. Unfortunately not all drivers have the best communication skills, but that's one of the reasons I'm there for the whole transport. But thank you further for differentiating between me and the carrier. It really was a pleasure having you as a customer.