Company Response Review Report Review
Vehicle hauling

Joel Merriam Submitted this review about Magic Carpet Auto Transport
Review made Live: 4/9/2013 9:14:00 PM
Delivered as promised in good condition. Pricing was in line with the competition. Communicatiion was basically nonexsistent. The only call I received from Greg, with Magic Carpet was the one where he told me that he could not get the car on a truck for the price he quoted me, when I signed on with them. I agreed to the extra cost to get the car moving. The only call I received from the trucker was about an hour before he was ready to deliver the car. I was told that I would get a call about 24 hours prior to delivery. This was hugely inconvenient as I was at work and had to have someone else receive the car. Method of payment also had to be changed as I was unable to deliver a Bank check in person.
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1000649
Quote or Order Cost:
$1200

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/10/2013 10:09:00 AM
GREG BAILEY...CALL GREG FOR QUOTES @ 360 853 2821....Greg_b@magiccarpetautotransport.com...Joel...Thank you for your feedback on this order. As a company we strive for excellence. If we fell a bit short on the communication end I apologize. I will work harder in that area to ensure the FIVE STAR SERVICE WE ARE KNOWN FOR. I'm pleased our pricing was competitive and your vehicle was picked up and delivered on time...Regards...Greg