Tom Anderson 360-483-4346 Tom@magiccarpetautotransport.com: David, It is unfortunate that you feel you received poor service from magic carpet. When you placed your order with us we explained that it can take an average of 1-10 days after the available date to locate a carrier based on your locations. Your vehicle became available for transport on May 20th and we located a driver to accommodate your vehicles several days prior; to meet you in Mississippi on May 21st. At the time the carrier was loading he let you know that it would take him 7-9 days to arrive in California for delivery (standard time frames for this route) Also, your customer service representative confirmed the delivery date of May 29th with you when she called to make sure everything went well with the loading. With every contact made to you I show that not only did my representatives provide you stellar customer service but kept you updated every step of the way. As for the scratch on your vehicle…we are as disappointed as you that this happened. My customer service department found this out when we made contact to you to make sure your delivery went well. The carriers are fully insured/bonded – we confirm all of this information before we allow your vehicle to be dispatched to any carrier. That being said, the Department of Transportation requires that the truck partners we utilize, carry insurance on your vehicle as it is being transported (not our company). We would assist you in the claims process if the insurance companies allowed us to be a part of that process but they do not. As soon as we found out we followed every protocol to ensure your vehicle would be taken care of in a timely manner. once we were notified of your damage we provided you with all the carrier information, insurance information and also a copy of their insurance certificate so you could start a claim and get your vehicle fixed right away. As for your customer service rep calling you frequently but is never helpful or informative and our company disappearing after we receive your money – we find this very difficult to swallow considering we received your deposit upon pick up of your vehicle and we were in contact with you throughout the entire transport process as well as multiple times after your vehicle was delivered. Again, we are sorry to hear that you didn’t have a great experience with us and we appreciate your feedback as any feedback we receive will always help us improve our process. We wish you well and appreciate your business. Nicole Hancock Customer Service Manager 360-853-2800