Company Response Review Report Review
MISLEAD

Carrie Werdebaugh Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/28/2013 4:34:00 PM
We used Magic Carpet to ship our Marine's car to California from Ohio. They came recommended by one of my sons friends on base. When we agreed on a price the lead time was 7-10 days. I was warned at that time the actual carrier may have a counter bid. We received a call the next day that he found a carrier, A Plus Auto Shippers, that would use a team of drivers and get it there in 5 days for another $200. I asked for this to be put in writing and emailed but I never got it and nothing went as planned. The carrier was suppose to pick up by noon on the 6th. He picked up at 6:30 pm after several phone calls. That's when we found out that it was not a team of drivers. The driver took it to Pheonix, AZ and dropped it off the following Friday then it sat till Tuesday, 16th, when it was finally delivered to my son 2 hours later than he was told. When discussed with the agent he claimed that the carrier denied making that offer and of course there's no documentation at all to back any of it up.
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1002996
Quote or Order Cost:
$1150

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/29/2013 10:30:00 AM
It is always our goal to provide the best absolute service to our customers, unfortunately there are things that are not in our control, as a broker it is my job to facilitate the transport of the vehicle and feel that we picked up promptly and delivered with in a reasonable timeline. I understand your frustration when it comes to timelines, as an agent I share those same frustrations and hope that in the future you would give us another try. Again sorry for the carriers delays and thank you for using MAGIC CARPET AUTO TRANSPORT.