Michael, I'm sorry you had this experience, I work very hard to communicate as much as I can with my customers and I do appreciate the negative reviews as well as they remind me that I am not perfect, I wish I could control the carriers but I can' t.i tried to explain that once they pick up your vehicle, we try to communicate whats going on with you all the way to the end. I do know that this order was a month ago, and since then,I have stepped up the way I do things so that this does not happen again. we at Magic carpet are only the best because our customers make us that way. this kind of feed back is important to learn what we are doing wrong so that we may make the changes necessary to be the best. Thank you again. Doug