Company Response Review Report Review
Great Driver - Let down by Customer Service

Ashlea W. Submitted this review about Magic Carpet Auto Transport
Review made Live: 11/12/2013 7:57:00 PM
I had called Doug about a quote that he had sent me. I did a price match to another company. He had taken my information and said he would be in contact throughout the whole process. I emailed him a day or so after we had spoken asking if he would know when the carrier would be arriving to pick up my vehicle. He told me he was going to call me that same afternoon. I not ONE time talked to Doug again. I was very disappointed that he had told me he was going to be in contact, and making my move as smooth as possible. He did not call me, not one time. I initated the transport and never heard from him again. The driver was amazing, so the company does have that going for them.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Douglas Whatford
Quote or Order Cost:
$850

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 11/13/2013 11:54:00 AM
I'm sorry that happened. i had so many orders there were a few i did forget to follow up on. i appreciate your honesty in the review. i will be making some changes so this will not happen again. thank you for your review.