The broker did a good job of coordinating the two different carriers for our SUV. With internet theft being as high as it is, I was a little concerned that I didn't have paperwork confirming payment, especially when I went to Matson to drop off the vehicle and they requested payment, but the error was remedied quickly with a simple phone call to Magic Carpet. Matson also stated that they have had the same difficulty registering payments from other brokers as well, so the error was not uncommon. Otherwise, the vehicle was transported well overseas. After that, I received frequent e-mails from Magic Carpet to update us on the vehicle's progress across country. Even though I was given a specific delivery date, the truckers phoned 3 days prior to notify me that they would be arriving 2 days prior to that delivery date. The only con was that they delivered the vehicle at midnight, but I still appreciated having the vehicle back early.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Kathy Ashlock
Quote or Order Cost:
$2100
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