Company Response Review Report Review
RUN AWAY! DO NOT BE FOOLED BY THE STARS!

Christine F. Submitted this review about Magic Carpet Auto Transport
Review made Live: 2/11/2010 11:33:00 PM
Today, 25 days after my car was picked up, my attorney spoke with the president of Magic Carpet about my as-yet delivered car, and was told that they are not liable for errors that happen after the carrier picks up the vehicle. I have been told multiple stories by the broker and the carrier, which conflict repeatedly. I have not been communicated with proactively. I have had to do TONS of my own leg work between the broker and carrier to find out information that continues to prove useless and untrue. I have filed complaints with the BBB. I am on the verge of reporting my car stolen. This company is a major SCAM which falsely advertises "trustworthy and reliable" carriers which have been "meticulously reviewed" and that you don't pay the deposit until the car is picked up...well that's great, except once the car is picked up, you may never get it back....and the broker washes their hands of it denying any responsibility. Instead of advertising that they match the client with reputable carriers for the transport of vehicles, they ought to say they match the client with the nearest Average Joe truck driver and after that, it's all up to you, hope you get your car back! DO NOT USE THIS COMPANY OR ANY OF IT'S AFFILIATES!!!! What a racket!
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
295488
Quote or Order Cost:
$960

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 2/12/2010 10:43:00 AM
Christine, I am sorry this transport has not gone at all what we expected. This particular trucking company has exceeded our expectations in the past. Some times trucking companies make huge mistakes and they are costly to both the customer and us. We have made hundreds of calls to this carrier to locate the vehicle. We have located the three vehicles that this carrier has, and all customers will be compensated for the cost of the move. This carrier has been put on a DO NOT USE permanently for MCAT and its affiliates. Again I do apologize for any inconvenience this has caused.