Company Response Review Report Review
pick-up and delivery times

ramana reddy Submitted this review about Magic Carpet Auto Transport
Review made Live: 2/27/2010 3:11:00 PM
Our contact person was available and returned our calls promptly.
However, we were told the car would be picked up on the 22nd and delivered on the 23rd of Feb. On 22nd evening we received a call that due to a delinquent driver the car was not picked up at all. Later on we were told that the car could be picked up and delivered on the 25th for a $100 more than the agreed upon price, because it would be transported in an ENCLOSED carrier. We agreed to this but the car was delivered on the 26th instead, and was on an OPEN carrier, so we feel that the extra charge was not fair .
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2004248
Quote or Order Cost:
$600

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 2/27/2010 3:42:00 PM
Ramana, I apologize about the pick up and delivery times. I had no control over the original carrier's truck breaking down and that is why we hustled to find another carrier that would agree to pick it up right away, but in order for them to do go out of their way to accomodate you and the dealer, he requested an additional $100 to perform an expedited service. You were paying the additional money for the expedited service, not the enclosed carrier. I asked you if you wanted to pay the extra money to get it picked up with this new carrier and you agreed. I apologize for any misunderstanding, and the delays, but there is only so much that I can control.