RE: NEVER PICKED UP VEHICLE

Travis Foreman Submitted this review about Magic Carpet Auto Transport
Review made Live: 11/28/2006 12:32:00 PM
I CONTRACTED MAGIC CARPET TRANSPORT TO TRANSPORT A TRUCK FROM OHIO TO MISSISSIPPI ON NOVEMBER 16, 2006. MY CONTACT, AMBER, TOLD ME THAT IT USUSALLY TAKES 1-8 DAYS TO PICK UP THE VEHICLE BUT IT IS SOMETIMES SOONER. AFTER SEVERAL CALLS AND 12 DAYS LATER, I WAS TOLD, ONCE AGAIN, THAT THEY WERE TRYING TO FIND A CARRIER FOR MY VEHICLE.

I FINALLY PULLED THE PLUG ON THIS "COMPANY" TRANSPORTING MY VEHICLE AFTER 12 DAYS OF NOTHING HAPPENING. I DO NOT THINK THAT THEY ACTUALLY HAVE MEANS TO START OR FINISH THE TRANSACTION. I AM 12 DAYS BEHIND ON THE TRANSPORT DUE TO THIS "COMPANY" DOING NOTHING FOR ME. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AMBER IS NICE BUT DONT LET THAT FOOL YOU. YOU ARE WASTING YOUR TIME IF RELYING ON THIS PLACE TO DO ANYTHING THAT THEY SAY. THEY SEEM TO BE PROFESSIONALS AT MAKING EXCUSES!!!!!!!!!!!!!!!!!!

RUN THE OTHER WAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/1/2007 1:19:00 AM
Unfortunately we will never have a second chance to earn this clients business. We would like to let everyone know viewing this that due to obvious reasons Amber is no longer employed with our company. We would also like to express our deepest apologies to anyone who had her as an Accounts Executive and did not receive our customary customer service. We do strive to provide each and every customer with the same level of service we would personally want if the tables were reversed. Thank you for taking the time to read this and hopefully you will understand that a company is not defined by one single employee but by the overall quality of service to which it holds all employees. We look forward to serving you should you care to entrust us with your vehicle.