Company Response Review Report Review
Damage to vehicle and no response

PS Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/27/2010 2:36:00 PM
My car was delivered Sunday March 8, 2010 after being 3 days late and several hours late the day of delivery.

Aside from being 3 days late, my vehicle was damaged in transition. A small bullseye crack on the glass of the front right windsheild was noticed literally 5 minutes after the driver left I documented it with a photo and email. I called the driver. He did not return my call. I expressed dis-satisfaction and frustration with Kathy from Magic Auto Transport
and asked her as my broker to please help me with this situation. As of today, March 27th 2010 she has not returned my phone call. I have since had the car repaired, a bullseye on the front windshield, and paid out of pocket.

I expected much better customer service considering we paid Magic Carpet $270.00 to make a few calls to put me in touch with a driver who I could have called on my own.

I expect a response to this email.

Thank you.
Pam
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1305262
Quote or Order Cost:
$950

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/27/2010 3:14:00 PM
Pamela, sorry to hear about the windshield and I have talk to you about it and gave you all the info on the carrier, but you singed off on the car saying there was NO damage so there really isnt anything i can do.