Company Response Review Report Review
car delivery

Kendeyl Johansen Submitted this review about Magic Carpet Auto Transport
Review made Live: 4/1/2010 7:31:00 PM
The delivery of my car had a few problems. First of all, it was difficult to find a truck that could transport my car from Maryland to Utah. My request to pick up the car was placed on Feb. 18 but the car wasn't picked up until March 3rd. I was hoping for the 1-8 day pick up timeframe that was emailed to me. It was difficult to wait, as I was eager to receive my car. When I called in to inquire about my car pick up I was told to wait 8 days. After 8 days I contacted your customer service and was told that the pick up time was uncertain, but that it would be picked up eventually. This nebulous answer was frustrating as it left me wondering how long this process would take. I ended up having to pay an extra $200 to get a truck to carry my car. I wish I had been told sooner that there were problems with my pick up instead of having to wait 8 days and then pay extra. I would rather have paid the extra money right away so that I could have prompt delivery of my car.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1304851
Quote or Order Cost:
$1126

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/1/2010 8:05:00 PM
Kendeyl, i am sorry to hear you didnt feel that you recieved a five star service, however MD to UT is not a very common run, UT is a hard location to get into. At the time of placing the order i did say that it sometimes takes a little longer to get a carrier assigned for uncommon route. I however just had an offer from a driver that happened be $144 more than the original quoted price, however it was an offer and you are not held to accept the offer. I did my best to what i could do to get your car picked up. I did notice that you wanted the vehicle picked up on the 18th of feb which was the day after the actual day you had placed the order. So the expected day that you wanted the car picked up was not able to happen becasue it wasnt enough time to schedule a carrier. I do apologize that you didnt have a good experience.