Company Response Review Report Review
Company is very good, Stephanie is not

Regina Submitted this review about Magic Carpet Auto Transport
Review made Live: 4/6/2010 5:53:00 PM
I was using this company to ship two cars. I have used them before and they are great. Company deserves 5 stars. But if you call then ask for Malia. She was the representative I deal with last time and she was excellent. Stephanie is not nice person. I told her what date I need my cars to be picked up, and she told me that I need 3 days window. I agreed to it. Then she called 3 days before the window and told me that she has track available. It was too early for me, but she was very nasty and said that there is no more available tracks and if I don't like it she can cancel my order. I had no choice and agreed. When I called her and left her a message she never called me back. When driver called me, I asked him if he can pick up my cars later and he said it's even more convenient for him. The driver was extremely nice; he called me several times on his way to California. If I called and he didn't pick up, he always called back. I wish everyone were like him.
I would definitely use this company again, but no more Stephanie Hamilton!
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1306304
Quote or Order Cost:
$16902

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/7/2010 11:46:00 AM
Regina, Thank you for the review, however i do apologize if you felt that i was rude to you. I didnt feel i was being rude, i called you 3 days earlier to let you know we had a carrier assigned for the 12th which was one of the dates that we had arranged at the time of placing the order. I always let my customers know to give us at least a two to three day available window in case the driver falls behind, due to they are on estimates. The driver was the one who had tried to pick your cars up earlier and we clarified with them that they could not do that, we asked the driver if he could wait til the 14th to pick them up and he told us he wasnt going to be able to do that! So when you had talked to him, it must have been different, i let you know that they werent going to be able to gaurantee that cuase they had other pick ups/deliveries. Then you wanted to cancel the driver which could have caused a problem not getting the vehicles picked up in time so, i did however say if we cant do these dates then yes, lets go ahead and cancel the driver but i cant say when the vehicle was going to picked up if they were going to work with your dates that you had requested. Once again i do apologize for anything that you had felt i did wrong.