Anna, i am sorry to see that you felt you didnt experience a five star service from our company. However, we only gave you an offer that a driver had given us. When we get those offers we do not hold you to taking that offer, however, when i recieved the offer it sounded reasonable considering the driver had to go out of his way to pick the hummer up and also he had to move vehicles around to even out the weight out on his trailor. So he did have to do a little more work then he would if he were to pick up a smaller vehicle in the same area he was already picking up the vehicles. So i figured since you wanted the vehicle picked up quickly that this offer wouldnt be too bad for you. Also i did feel that i communicated with you about the reason he had asked for a little more money.Hillary Bergeson 360-834-2900x204