Company Response Review Report Review
Magic Carpet Got the job done

Paulo Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/19/2010 7:05:00 PM
This company got it done. They were friendly and worked when I asked. There did seem to be a disconnect between them and the driver and pick up and drop off times. They were more reactive than proactive. I had to request they do some research on status updates. However, they did so with a smile. The above dots for knowledgeable / hold times/ promptness/ overall customer satisfaction/ primary contact person and secondary were not working well. Overall they got the job done and I would use them again but would better state my expectations.
Shipment Details
Origin State:
Washington DC
Pickup:
Early
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1310512
Quote or Order Cost:
$1252

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/21/2010 12:48:00 PM
Well, Paulo we'd be happy to help you agian in the future. I'm sorry you felt that we did not provide you a 5 star service, however, i'm glad you felt ourcustomer service was overall postive or done with a smile, as you put it. It was nice working with you and thankyou for leaving a review. Hillary Bergeson 360-834-2900