Company Response Review Report Review
Trevon W. Bond

Melissa Vasquez Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/27/2010 12:18:00 PM
Through our experience with vehicle transport, we have decided we will almost positively never use a transport service again. There is not much to say about Trevon. He kept in contact with us decently and we felt that he was trying to solve the issues we were having. I believe that once a bid has been accepted price-wise, it should not change. I believe that once a truck has been dispatched, the driver should have a business-oriented mind and get the job he has accepted done at the price that was originally accepted. My issue has more to do with the transportation itself than with Trevon. I know Trevon tried. It took far too long for my wife and I, and cost us almost twice as much as the initial agreement due to the lack of a definitive delivery date. In the end, we had to continuously rent a vehicle, followed by asking for rides from the friends that we wanted to visit during my break. In the end, I would not recommend transporting my personal vehicle again. I'd rather drive myself across the country.
Shipment Details
Origin State:
Utah
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2016524
Quote or Order Cost:
$1160

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/27/2010 12:51:00 PM
Thanks for the review... I know the driver did not know where he was going because the zip code was giving him the wrong route after he picked up the Mazda. Sincerely sorry for any inconvenience, Best Wishes, Trevon