Company Response Review Report Review
Hillary Bergeson Order #1322785

Jason Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/30/2010 9:44:00 PM
I originally went with Fastway Auto Transport (Order 1133) as my shipper on 4 June 2010. After a month and a half of daily calls to Ronnie (Ronald Ribeiro) and his boss (Fabio) who would never return my callls or constantly give me excuses why my car had not been shipped (See below email), I decided to try Magic Carpet based on their reveiws. My car was picked up within 4 days and was delivered to San Diego 11 days later. Hillary or one of her associates called me everytime there was a status change on the shipment of my vehicle keeping me informed of the curent location and delivery date. Definately above and beyond what I had expected after dealing with the incompetence at Fastway. I would definately recommend this company to anyone shipping a car. Magic Carpet also moved my car for less than than Fastway...

" Good afternoon Mr Jason,
I'm felling very sorry to hear that this situation has been happened. We are here to help ours costumer, but we know that some times is very complicated to fit the shipping on the costumer budget.
Thanks for let me know about that situation we will have a meeting with Ronnie to clear this up and take the action on him if necessary.
We apologize for that.
sincerily
Fabio Ferreri"
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1322785
Quote or Order Cost:
$1001

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/2/2010 5:13:00 PM
Jason thank you for your wonderful and detailed review. I'm pleased that you were statisfied with our service. That letter you shared cracks me up. You can tell by the opening line that he took his time writing it. I hope to help you agian with the future =) Hillary Bergeson 360-834-2900x204