Magic Carpet's Staff a bit below average
Charles
Submitted this review about
Magic Carpet Auto Transport
Review made Live: 8/16/2010 12:55:00 PM
I had a compact car shipped from San Antonio to the Philadelphia area. I want to first say that the pricing was reasonable and that the transportation companies who actually shipped the vehicle (Magic Carpet doesn't do the driving) were great. The transportation company was communicative and let me know exactly when my vehicle would arrive. The driver's were great and didn't have a problem talking to me about the transportation details. Car arrived in perfect shape.
Magic Carpet's staff on the other hand lacked a lot of luster. Here's what I mean. First off, the Personal Account Executive, Michelle, assigned to assist me was uncommunicative and not helpful in general. Aside from taking down my address and a few notes - including my credit card #, very few details were given to me over the phone. For example, the minor cash on delivery detail was only mentioned as part of the monolithic agreement verbiage in the first email she sent - not over the phone. In addition, no phone extension was given so I could contact her. The email I was sent read, "you can reach them by calling XXX-XXX-XXXX, extension or directly e-mailing them.." There was no extension listed. Thus, I had to call, wait and let her office colleagues know that I need some information. "Out to lunch you say? Well just have her call me back then, thank you." No, that didn't happen - on MULTIPLE occasions. I called, left messages, emailed and NO response - every time. The long and short is that I, as the paying customer (I paid over $820 for this service), had to do all the leg work to figure out when, how much and where my vehicle was. There were very few details given to me throughout the process about the final costs associated with the transport and when my vehicle would arrive. They did provide a lump sum estimate though that inaccurate by $50 (50 too low that is). $270 of which was charged to my credit card. It was actually the driver who picked up my vehicle who informed that $550 cash would be needed on delivery. I then had to arrange for someone else to pay the driver multiple hundreds on delivery because I wasn't going to physically be there and they couldn't use credit card to pay - thanks Michelle. Last but not least, even after I paid over $800 for this service, I spent an hour simply trying to get an accurate receipt. Two misfires and an unbelievably rude and reluctant response from Kathy A. finally got me there. It's worth noting that I had to explain how much I had paid in order for the receipt to be generated accurately. By the way, I never got back in touch with Michelle - you know, the one assigned to help me out? Long and short - I'm not an incredibly needy customer, but frankly, I'm not going to spend $820 and not complain about having to do all of the administrative work myself. I'm sure Michelle and Kathy have good intentions, but frankly, they were not much help at all - that's not a personal comment, just my professional opinion. If you ever purchase something from my business, I'll make sure to show you how customer service should be done. I wouldn't use these folks again, just the transportation company who actually do the hard work of driving and delivering.
