I rarely resond to these reviews but when I see one like this I feel as President of these companies it is warrented. First of all we are always honest in our description of how a transport works. The fact is, just from this clients complaint, he didn't read our term and conditions. Most all of the complaints that you see listed on here could be avoided just by reading the terms under which we agree to ship clients cars. Clients like this are ignorant to the process. Trucks that move cars are not taxi cabs and are never waiting in a parking lot to come at a certain time that the customer has chosen. All carriers and brokers work within windows of time. This client never mentioned that he never paid a dime for our services, and then had a worce experience with the next broker.... Perhaps Hillary was correct and HONEST in her assesment that the location was off the beaten path. It's assanine for this client to suggest that we "lied" to get his business. Let's see we made $0 for working with this client so why would anyone "LIE" to earn nothing. I would suggest that all clients read the terms and conditions in order to avoid this type of confusion.