Company Response Review Report Review
San Francisco to Boston

Priscilla T. Submitted this review about Magic Carpet Auto Transport
Review made Live: 9/3/2010 7:51:00 PM
After being left in the lurch by another transport company (car never picked up), Magic Carpet got the job done when I needed it. The sales contacts at Magic Carpet were always available and I was never left waiting on the phone or sent to voicemail. They were friendly and knowledgeable and always eager to help.

My original quote was $1050 but when a driver was found, the price was $20 over - however, Magic Carpet covered the overage cost by deducting it from my safety deposit ($270). The car was picked up on the 2nd day of a 3-day window, and it was delivered on the first day of the 3-day delivery window. Both pickup and drop-off went smoothly.

My car arrived a bit dirty but that's not surprising since it was an open carrier. The driver informed me that my right turn signal light casing had blown off on the highway but the transport company had already replaced it with a new one. They did not however get the turn signal wires hooked up so my turn signal is not working at the moment (understandable since this was all done on road and on a delivery schedule), but they agreed to cover the cost of that service once I took my car in to get fixed.

Overall, I'm quite happy with my experience and I'd recommend going with Magic Carpet - they are rated #1 on this site for a reason.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1327725
Quote or Order Cost:
$1050

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/7/2010 2:17:00 PM
Priscilla thank you for your detailed review. I'm glad that this prefered carrier went above and beyond their obligations to get you car to you in good condition. So, agian thank you for your review and i hope to help you agian in the future. =) Hillary Bergeson 360-834-2900 X204