Company Response Review Report Review
Magic Carpet Review

Kathy Submitted this review about Magic Carpet Auto Transport
Review made Live: 9/14/2010 4:55:00 PM
While the Magic Carpet staff was very pleasant, the ultimate service delivered was disappointing. Pick up was 5 days late, with little communication from driver, and we were charged an additional pick up fee of $75 allegedly for taking the driver "out of his way" whereas we found out later he had two other pickups nearby. For drop-off, carrier was also late, out of communication so we had no information on delivery, and truck broke down, causing further delay. Magic Carpet staff were most apologetic and nice, and perhaps this was all the carrier's fault, but it is hard to see why we would call them again after this experience.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1324180
Quote or Order Cost:
$1025

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/15/2010 4:01:00 PM
Kathy, Sorry for the delay on delivery, but was clearly out of my control. That is why we give estimates for date because things like this can happen. Sorry again for the Inconvenience. Kathy~ 360.834.2900 x206