Company Response
Terry Williams from
Magic Carpet Auto Transport Submitted this response.
Response Date: 11/5/2010 3:11:00 AM
Holly thanks for the review however the details you mentioned are not accurate. I do not work on Sunday and the driver knows that. You were given the correct estimates when you placed the order to ship from Hawaii. You dropped the car off at the port however the ship did not leave until the 18th. it takes 10-12 days from departure to arrive in the mainland and another 10 days to get to you. You knew of that! You also told me over the phone that you were happy with me and the driver after delivery. Thanks again for the business, I appreciate upfront honesty if there were any issues I certainly never heard any thing from you about being dis satisfied. We are the #1 carrier and the reasons you are not satisfied are not based upon any expectations I gave you. Best Regards, Trevon