Company Response Review Report Review
chaos

jay Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/29/2007 7:34:00 PM
booked this ride for my 2 vehicles, on the 23 of june, pick up date of july 16, and on july 15 -16, when i was unable to get any confirmation from crystal(who is usually out of the office) her assisant shawna ( big props to shawna!!, you rock girl!) worked very hard to find me a truck, because her boss crystal varnes was too busy being out of the office to fulfill her end of the deal,
i mean she had 3 + weeks to do some thing, and failed..
( note to shawna : you should look for a real job , you impressed me , in that you seemed to care, and took the time to follow thru)!
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
mortenson
Quote or Order Cost:
$1189

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/16/2007 12:08:00 PM
Another example of a client who doesn't either read the terms and conditions or don't want to abide by them. It says no less than 15 times in our terms and conditions that we DO NOT GUARANTEE PICK UP or DELIVERY DATES. It's the nature of the business. We did find this client a ride however he still insists on giving us a negative rating. Crystal is never out of the office other than two 15 minute breaks and a 30 minute lunch. She is here 10 hours a day, usually from 5:30 PST to :30 PST M-F. If this unhappy client couldn't get hold of herm (which I highly doubt based on the number of outstanding reviews she has personally on this site.) Then he called after her work hours. Again it's amazing that we completed the task at had and got the clients car moved but they still gave us a negative rating for something that is clearly out lined in our terms and conditions.