We apologize for the negative experience you had with our company. we take feedback extremely serious and we will use this opportunity to improve.you state that you could not make contact with your agent, but you never called the main line or the 1800 number or the head dispatchers line. our main objective is always to have a successful transport,unfortunately due to the nature of this industry a very small percentage of loads are delayed especially during major holidays. we are extremely sorry for how your reservation was handled and we are working on making sure it never happens again. if you have any further feedback or suggestions please call me, Phillip Betancourt at 305 726 4640 or email me Phillip@mmfreight-logistics.com and if you ever need to transport your vehicle again we will offer you a 20% discount. Thank you for your time and we wish you the best.