The factual information in the review appears to be accurate. There was minor damage noted on the delivery inspection and per our standard policy, we responded promptly with payment. Our policy, along with any transport company, is that upon delivery we have an inspection sheet where any damage is noted by the person taking delivery and that sheet is signed by our driver and the person taking delivery. We review the claim and take full responsibility for any valid claim. In this case, the damage noted on the inspection was handled prompty and responsibly. Once we complete delivery with the properly completed inspection sheet, our responsibility ends, as our custody and care of the vehicle has ended. Again, this is a standard policy for transport companies. This case was referred to the better business bureau and after our response to the complaint we recieved correspondence from the BBB indicating that we handled it accordingly and that they were closing the case. We hold ourselves to high standards of service and take pride in what we do. We appreciate each customer and try to make sure that everyone is satisfied, but understand that won't occur 100% of the time.