Hi This Is Clarence With Mercury,and i am very sorry for the late delivery and lack of communication from the carrier we contrated for you . I will Immediately refund our broker fee to your credit card for your inconvenience. It was wonderful working with you and i am very upset that you were treated this way by this carrier. I would also ask you Write a review on this site for them to warn others of your experience. We have never had a issue like this with them in the past ,and will not use them in the future . So sorry for the Headace and Delay . I will call you today to get you resolution from Gold Wing for the sctatches on your vehicle ,and have them pay for a detailing . Thank-you for your business and taking the time to share your experience. From what the driver told me he had delays due to traffic weather loading and unloading but that is no excuse for them not to call you and keep you in the loop. I wish you would have called me so i could act as the conduit between you and the carrier as soon as you had any issue with them. Again our Sincere apologies