Company Response Review Report Review
No Communication

Mike C Submitted this review about Mercury Auto Transport
Review made Live: 1/9/2015 10:56:00 PM
After receiving an email (among many) in response to an online quote request, we left two phone messages for Sam. I then called again this time to request a quote from someone else and again it went to voicemail. Finally, thinking it was the holidays and people might be on vacation, I filled out an order form online. This time I got a prompt email reply from Sam saying he would be back in touch after he secured a driver. This was December 24th AM. On December 28th and 29th, hearing nothing, we both left a phone message (no one ever answered the phone at this company) and emailed. No response at all. Finally on the 30th we cancelled our order. We recognize the this was the holidays and drivers might be hard to find. But not responding is inexcusable.
Shipment Details
Origin State:
Illinois
Pickup:
Never
Destination State:
Utah
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1039170-VE
Quote or Order Cost:
$895

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 1/10/2015 5:55:00 PM
Hi Mike, Per Sam's email we needed 7 days to get this picked up with the holidays ,and we would be in touch when we secured a driver. You placed your order online on Christmas eve the 24 ,and canceled it the 29. We are sorry we couldn't make this happen for you, and for any lack of communication with the holidays. Sincerely , Management