Company Response Review Report Review
Wanted my credit card number without having found a driver

Laine Submitted this review about Mercury Auto Transport
Review made Live: 12/21/2016 10:45:00 PM
I really wanted to hire this company because of the good reviews. Jim was great with emailing me and calling me back asking me what I needed, but things got fishy when he started saying he needed a credit card number before he could find me a driver, but that he wasn't  going to charge the card until after he found and driver. THAT DOESN'T MAKEUP ANY SENSE, who gives a credit card number before the services our guaranteed ! I told him I wasn't going to do that, he said he couldn't find me a driver without it. I told him never mind and hung up in his face. I'm military, I don't  need any problems  with the government by not  getting the service I need on time, to get to my duty station by my TDY date. Now, I have to keep looking for a  reliable company, smh ! I'm glad I dodged this bullet because I'll have to transport my car again in 2 months from east coast to west coast and I want to do so without possibly being ripped off.
Shipment Details
Origin State:
Tennessee
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2553616-QH
Quote or Order Cost:
$400

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 12/22/2016 1:48:00 PM
Laine, we appologize for any inconvenience or misunderstanding regarding our services. We guarantee no charges whatsoever without your approval for a carrier that works for you with time and budget. That is the Mercury way hence all of our good reviews. Nonetheless, we let all of our customers know to go with who they feel the most comfortable and connected with as we feel that is important. We offer military discounts and work with many serving our country, thank you for your service. We wish you all the best with your transport, Happy Holidays.