Hi JH, Thanks for your feedback. Mercury does not take any money upfront from any customer. Any customer of ours we send a carrier offer that they do not accept, there is absolutely no charge. Mercury does not have any hidden fees and we do not get paid unless there is a carrier that you approve, is assigned and on their way to pickup your vehicle. If the carrier you choose does not load your vehicle within the time frame agreed in advance then you can cancel for a 100% full refund. Upon looking into the order that you placed with us. We located a carrier for you and you agreed to it. You were then sent the carriers information including pick up and delivery estimated for your vehicle. Only after you were sent those things for the carrier that you chose and agreed to was your deposit charged. Your shipment's status was logged as canceled after a carrier was agreed to and assigned. It seems that is where the discrepancy is. If you have any other questions Please contact me directly any time. It would be a pleasure for me to assist you further. My number is 954-239-1780 ext 21, and my email is ilana@mercuryautotransport.com.