Hi Hope, Thank your for your feedback. We are sorry to hear that your initial quote price was different from the final price you paid. We try our best to get the best price possible, but we understand our quotes may not always be 100% accurate. The final price is set by the carriers themselves. If the dates and or rate does not fit your needs we simply let those drivers know and keep looking for the next carrier that works better for you. This is something we work very hard to explain to every customer via email, website and phone. We are glad to hear that the carrier company chosen was satisfactory and that the driver was polite. If you have any further questions Please contact me directly any time. It would be a pleasure for me to assist you further. My number is 954-239-1780 ext 21, and my email is ilana@mercuryautotransport.com.