Company Response Review Report Review
Poor response, misleading quote.

S. Dogood Submitted this review about Mercury Auto Transport
Review made Live: 3/23/2020 3:55:00 PM
Received a price "quote" from Alex M.. Emailed him with questions. No response. 24 hours later, I called Alex and was told the price was increased by almost $100. Decided this was a poor start, potentially signs of trouble, and not to do business with Mercury.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1499156
Quote or Order Cost:
$980

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 4/16/2020 5:01:00 PM
Hi S. I appreciate you taking a moment and letting me know about your experience. I am sorry we did not meet the expectations that you had for your transport, and I apologize for any inconvenience this may have caused your shipment. Thank you for your feedback.